JOB TITLE: Investigations Officer (Intake) Home-based
ORGANIZATIONAL CONTEXT: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. the mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
JOB PURPOSE: As part of the OIGI Intake team, the position’s main purpose is to conduct reviews of complaints and allegations, working closely with the Head of Intake and other subject-matter experts. The incumbent is expected to perform analysis, apply relevant standards and guidance principles, and collect preliminary data to recommend proceeding or not with an allegation.
KEY ACCOUNTABILITIES:
1. Review and assess complaints and allegations (herein preliminary assessments), formulate investigation plans, review and analyse all information to determine its relevance and reliability (as required), prepare, plan and conduct interviews of staff and other involved parties, obtain and analyse potential documentary and electronic evidence, conduct investigative research, and determine the appropriate presentation of preliminary assessments /investigative results;
2. Carry out office and field-based preliminary assessments, and, where necessary investigations, into allegations of violations of policies, procedures, standards, guidelines, and applicable rules and regulation;
3. Offer guidance and advice to WFP employees on matters pertaining to the investigation of wrongdoing and direct staff appointed by field offices to conduct investigations into allegations of such acts;
4. Prepare, plan, and write reports and ad hoc briefs pertaining to preliminary assessments and / or investigations;
5. Prepare recommendations for corrective action and improved controls, effectiveness, or efficiency of WFP operations based on the findings of investigations (as required);
6. Regularly appraise progress of preliminary assessments and / or investigations and assess probable impact of investigation outcome relative to strategies and advise colleagues;
7. Coordinate with local officials, governments, and outside organizations and obtain internal support (transport, interpreters, etc.) to resolve problems and to facilitate work of the team;
8. Perform other related duties as required.
4P Theme | Capability Name | Description of the behaviour expected for the proficiency level | ||
Purpose | Understand and communicate the strategic Objectives | Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
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Be a force for positive change | Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
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Make the mission inspiring to our team | Identifies opportunities to further align individual contributions with WFP's mission of making an impact on local communities.
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Make our mission visible in everyday actions | Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.
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People | Look for ways to strengthen people's skills | Is able to identify, support, and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
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Create an inclusive culture | Recognizes the contributions of teammates, and encourages contributions from culturally different teammates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
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Be a coach & provide constructive feedback | Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
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Create an “I will”/”We will” spirit
| Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).
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Performance | Encourage innovation & creative solutions | Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
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Focus on getting results
| Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
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Make commitments and make good on commitments | Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
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Be Decisive
| Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.
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Partnership | Connect and share across WFP units | Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
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Build strong external partnerships | Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition and to build and strengthen relationships.
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Be politically agile &adaptable | Coaches and leads a responsive team or unit that understands and adeptly responds to evolving and diverse partners’ priorities, while demonstrating individual capacity to strategically position WFP within these evolving environments.
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Be clear about the value WFP brings to partnerships | Demonstrates ability to advocate for WFP’s cause by clearly communicating to internal and external partners and stakeholders WFP’s unique and quantifiable value to forge new partnerships. | |||
Previous experience in the conduct of investigations with a UN organization or international financing institution and working in developing countries is an asset.
• Full and in-depth knowledge of all aspects of investigation work, especially in an International environment.
• Good knowledge of different investigative methods.
• Good understanding of linkages between policy and operational practices.
• General knowledge of UN system policies, rules, regulations and procedures.
Written and oral proficiency (native or fluent) in English, and Spanish and/or French is essential for this position. Knowledge of another UN official language (Arabic, Russian, or Chinese) or Portuguese is an advantage.
Female applicants and qualified applicants from developing countries are especially encouraged to apply.
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
4Ps CORE ORGANISATIONAL CAPABILITIES:
MINIMUM QUALIFICATIONS & EXPERIENCE
Experience: More than or equal to two years of relevant experience in contributing and/or conducting investigations, with a proven track record in conducting preliminary assessments and or planning, leading and executing investigations, and with a focus on fraud and/or sexual harassment and abuse.
Knowledge & Skills:
Language:
Application closing date: 19 February 2024.